Return Policy | 3D Augmented Reality Books For Kids
Return Policy

Refund & Replacement Policies

 If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.

Please contact us within 48 hours after receiving yours. PEAR company do not accept Returns or Exchanges, once an item has been received it cannot be returned.

Digital Content

  • No returns or refunds on digital content
    • As several variables can render digital content (including ebooks, .pdf and .epub files) and the download links that serve such content (including .acsm files) problematic or defective; and given that it is not possible to return digital content or links for inspection; and therefore it is not possible to prove the existence or cause of any defect; alleged defects in digital content shall be treated as follows:
      • If you feel your digital content is defective in some way (missing pages, incorrect book, etc.), you must report the problem via email ( within 1 month of purchase.
      • PEAR will attempt to render assistance in good faith, including liaising with the relevant service providers. However, no refunds shall be issued unless PEAR determines that a refund would be appropriate.
      • In particular, it is unlikely that PEAR will deem a refund appropriate if you have already downloaded the digital content. Consequently, if you believe an error has been made in your purchase (for example, you’ve accidentally ordered an ebook instead of a physical book), please report the problem to EB Online without clicking any links to download the digital content.
    • Digital content is further subject to EB Online’s terms and conditions, which may be found here.

We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Guide-Shop-Life will not be held liable to any lost or misroute parcels.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customer must provide phone number.

 If you have other concerns, please contact our Customer Service via email ( or through submitting a ticket at our website https:// RETURN TO SENDER PACKAGES: PEAR company will not be held liable for packages that are returning to sender.

 Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.

 Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total…so please be careful on the information that you provide.

 If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.Cancellation Policy Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement.

 Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.

 Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

 Please do not send your purchase back to the manufacturer.

Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.

 PEAR company reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.

 If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website https:// pearkidcom

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